Refund policy

Refund & Returns Policy

Last updated: 17 September 2026

Nature of our products
Due to the nature of our research compounds, we are unable to accept returns or exchanges once an order has been dispatched. All products sold by Reta Online are supplied strictly for research purposes only and are not intended for human or veterinary use, consumption, or administration.

Damaged, missing, or incorrect items
If your order arrives damaged, is missing items, or contains the wrong product, please contact us within 48 hours of delivery with your order number, a clear photograph of the issue, and a brief description. We will arrange a reshipment of the affected item(s) at no additional charge, or a refund where reshipment isn't possible.

Refunds
Refunds are assessed on a case-by-case basis by our customer service team. Where a refund is approved, it will be issued to your original payment method within 5–10 business days.

Order cancellations
If you need to cancel or amend an order, contact us as soon as possible. We can only guarantee a cancellation if the order has not yet been dispatched.

Your statutory rights
Nothing in this policy affects your statutory rights as a consumer under UK law.

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Refund policy