Terms of service

1. About Us
This website is operated by Reta Online ("we," "us," "our"), a company registered in England and Wales under company number trading as Reta Online , with registered office at Unit 11c Daresbury Estate, Cheshire, Warrington, WA4 4AG. By accessing or using this website, you agree to be bound by these Terms of Service.

2. Research Use Only
All products sold on this website are supplied strictly for laboratory and scientific research purposes only. They are not intended for human or veterinary use, consumption, diagnostic use, or administration in any form. By placing an order, you confirm that you are a qualified professional or organisation purchasing for legitimate research purposes and that you accept full responsibility for the lawful handling, storage, and use of any products purchased.

3. Eligibility
You must be at least 18 years old to purchase from this website. By placing an order, you confirm that you meet this requirement.

4. Products & Pricing
All prices are displayed in GBP (£) and are subject to change without notice. We make reasonable efforts to ensure product descriptions and pricing are accurate, but errors may occasionally occur; we reserve the right to correct any errors and to cancel and refund any order affected by a pricing or listing error.

5. Orders & Payment
By placing an order, you are making an offer to purchase, which we may accept or decline at our discretion. Payment must be received in full before an order is dispatched. We use third-party payment processors to handle transactions securely; we do not store your full payment card details.

6. Shipping & Delivery
Shipping is carried out in accordance with our Shipping Policy. Delivery times are estimates and not guaranteed.

7. Returns & Refunds
Returns and refunds are handled in accordance with our Refund & Returns Policy.

8. Prohibited Use
You agree not to use this website or its products for any unlawful purpose, including but not limited to human or veterinary consumption, resale as a consumable or medicinal product, or any use that violates applicable laws or regulations in your jurisdiction.

9. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Reta Online or its licensors and may not be reproduced without permission.

10. Limitation of Liability
To the fullest extent permitted by law, Reta Online shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of products purchased through this website. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

11. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms
We may update these Terms from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

13. Contact Us
Questions about these Terms can be sent via our Contact page.